All devices
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Introduction
EZCast Pro dongle is a new solution based on the popular EZCast product. Not only does it support all major EZCast functions, but also comes with more brand new innovations, such as Host Control, Preferred Device, Split Screen and AirView. It integrates 802.11n 2T2R Wi-Fi transceiver which will bring you the best Wi-Fi performance and convenience as well. Get the great device for your educational or conference environment now!
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How to upload Certificate
a) Windows PC connects with Pro product’s Wi-Fi directly. Log in as administrator, select Administrator setup and Wi-Fi Enterprise b) Select the certificate you need (Choose one out of the 3 different type), you can only upload one certificate type each time. i. Certificate.pem→Client certificate ii. CA.pem→System Root certificate iii. Privatekey.pem→Client key c) After uploading certificate, please reboot d) After rebooting, connect with Pro and add a network, and choose the Wi-Fi with Enterprise enabled (WPA2 EAP-MSCHAP or WPA2 EAP-TLS) e) WPA2 EAP-MSCHAP mode f) WPA2 EAP-TLSmode
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How to setup Wi-Fi fixed IP?
Please setup Wi-Fi fixed IP by EZCast Pro app>Advanced>Login Admin>Network Management and select "Wi-Fi IP setting", turn off "Automatic" and set the IP address you want.
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How to setup fixed IP?
Please setup Wi-Fi fixed IP by EZCast Pro app>Advanced>Login Admin>Network Management and select "LAN IP setting", turn off "Automatic" and set the IP address you want.
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How to change the Wi-Fi channel between 2.4GHz and 5GHz?
Admin Setting>Network Management> Wi-Fi Channel
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How to hide SSID?
Please hide EZCast Pro SSID by EZCast Pro app> Admin> Admin Setting> Hide SSID
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Do I need Internet to mirror my device to the TV with EZCast Pro products?
You do not need Internet connectivity to mirror your phone to the TV with EZCast Pro products. But we recommend connecting to a local Wi-Fi when streaming media to minimise cellular data costs.
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How to connect to local Wi-Fi network for Internet access?
Once your smart device connects to the EZCast Pro device. Click Setting > Internet in the EZCast app to connnect to local Wi-Fi network.
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Connect your smart device to the EZCast Pro products.
1. Connect your smart device to the EZCast Pro Wi-Fi by choosing the EZCast Pro's SSID. 2. Launch the EZCast Pro app>Search your dongle's SSID>Connect For more details, please refer to: User manual: https://www.ezcast.com/manual/ezcast/pro
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Does EZCast Pro products support subtitles?
EZCast Pro products support SRT, SMI, SSA, CDG subtitles and automatically loads subtitles if available.
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Firmware upgrade stuck at 2%
Insufficient power may be the cause to this issue. Please use an external 5V/1A power adapter instead of TV USB port to provide more stable power supply. Note: Do not disconnect the power during upgrade.
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Setup home page shows green line or green image.
The issue may come from unstable power supply. Please use an external 5V/1A power adapter instead of TV/projector USB port to provide a more stable power supply.
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EZCast Pro LED status
EZCast Pro has an LED light on the bottom of the device that visually indicates the status of the dongle as one of the following: 1) Solid (blue): EZCast Pro is powered on and is ready for connection. 2) LED off: EZCast Pro is not powered. Please check the USB power cable connection.
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SSID and password not displayed on home screen, cannot connect to EZCast Pro dongle Wi-Fi. EZCast Pro Dongle stuck in bootloop.
Please make sure the Wi-Fi receiver is connected to the dongle securely through the micro-USB port. We recommend using an external 5V/1A USB adapter, instead of a USB port from TV, as a more stable power source.
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Firmware upgrade
Please refer to the pictures below.
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Reset admin password
You can execute a factory reset by using a paper clip to press the reset button (for EZCast Pro LAN/EZCast Pro Lan Box) or press the button on the side of the dongle and hold for 10s to factory reset. Alternatively you can send your dongle's SSID and firmware version (EZCast Pro_xxxxxxxx, ver. 159xxxxx for example) to support@ezcast.com or forgetpassword@ezcast.com .
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Why does setting the EZCast Pro products to EZMirror mode disconnects it from Wi-Fi?
EZMirror (Miracast) is based on p2p connection, which is different to AP mode that connects to Wi-Fi network. Therefore, the dongle disconnects from the Wi-Fi to change to p2p connection with your smart phone.
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Why is the output of Miracast not displayed in full screen on TV?
Your TV's aspect ratio is usually 16:9, while your smart phone's is not, so screens mirrored onto TV will not fill the whole screen.
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Why can't I use EZMirror on my smartphone/tablet/WIndows laptop?
Not all tablets/smartphones/Windows laptops support Miracast. Please check with your smart devices' instructions for Miracast compatibility.
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How to cast EZChannel videos to your TV
1. Connect your device’s Wi-Fi in your device's Wi-Fi Setting to EZCast SSID. 2. Launch EZChannel app on your device CAST > Connect
EZCast Pro Box
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Introducing EZCast Pro Box
EZCast Pro Box B02 is the most advanced wireless display technology, it has built-in 10M/100M ethernet, and the latest 802.11n+802.11ac dual Wi-Fi network interface. It provides dual Wi-Fi for 2.4GHz and 5GHz with high sensitive antennas to give you the best Wi-Fi display experiences. On top of HDMI and VGA outputs, it supports USB devices like USB disk, mouse or touch panel, and the serial port extends the interface with other peripherals. With the most powerful EZCast Pro app, you can also project Multimedia/Web/Document/LiveCamera to the big screen.
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What's in the box?
1x EZCast Pro Box 1x 5V/1.5A power adapter 1x HDMI cable 1x VGA cable 1x Audio cable 1x instruction
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Specifications and supported operating systems
Specifications: Output: HDMI, CEC (Consumer Electronics Control) compatible Max. Output Video Resolution: 1080p Ports and Connectors: HDMI, Eternet LAN, VGA Micro-USB (for external Wi-Fi Antenna and power supply) Wireless Standards: 802.11 ac dual band 2.4GHz/5GHz Power: 5V/1.5A power supply Supported Operating Systems: Android 4.4 and higher iOS 9.0 and higher Windows 7 and higher macOS 10.10 and higher
EZCast Pro Dongle
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Specifications and supported operating systems
Specifications: Output: HDMI, CEC (Consumer Electronics Control) compatible Max. Output Video Resolution: 1080p EZCast Pro dongle: HDMI Micro-USB (for external Wi-Fi Antenna and power supply) Wireless Standards: 802.11n 2.4GHz Power: 5V, 1A power supply Supported Operating Systems: Android 4.4 and higher iOS 9.0 and higher Windows 7 and higher macOS 10.10 and higher
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How to install EZCast Pro Dongle on TV?
Please follow the steps below to install the EZCast Pro Dongle: Step 1: Connect to an HDTV, monitor or projector Please connect the EZCast Pro dongle to the HDMI port of the HDTV, monitor or projector. Step 2: Connection of the USB Wi-Fi module Please connect the micro USB plug of the Wi-Fi module to EZCast Pro dongle and connect the other USB plug to an external 5V/1A power adapter. Step 3: Select the correct HDMI source Choose the correct HDMI source on the TV that is connected to the EZCast Pro dongle. You should see the start up screen of the EZCast Pro dongle.
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How to share the smart phone's 3G/4G internet with EZCast Pro Dongle
Please refer to our demo video: https://www.youtube.com/watch?v=u6MoeQxLIZg
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Can I connect EZCast Pro Dongle to my car?
If your car's AV system has HDMI input, you can use EZCast Pro Dongle normally. If you car's AV system has only AV(CVBS) input, you can refer to EZCast Car solution.
EZCast Pro LAN
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Introducing EZCast Pro LAN
EZCast Pro LAN is a new product integrating Ethernet to provide more stable internet connection. It also supports 2.4GHz Wi-Fi connectivity. The Wi-Fi module with dual antennas design provides better Wi-Fi access point performance. Including dual output for VGA/HDMI, in administration and enterprise router capabilities, make EZCast Pro LAN the best fit for office and classroom presentations.
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What's inside the box?
1x EZCast Pro LAN Box 1x HDMI to VGA adapter 1x Audio line 1x HDMI Cable 1x 5V/1A Power adapter+USB Cable 1x introduction
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Specifications and supported operating systems
Specifications: Output: HDMI, CEC (Consumer Electronics Control) compatible Max. Output Video Resolution: 1080p Ports and Connectors: HDMI, Eternet LAN Micro-USB (for external Wi-Fi Antenna and power supply) Wireless Standards: 802.11n 2.4GHz Power: 5V/1A power supply Supported Operating Systems: Android 4.4 and higher iOS 9.0 and higher Windows 7 and higher macOS 10.10 and higher
EZLauncher
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Why does it show a red blinking light when I press the EZLauncher, and the laptop doesn't mirror the display？
The installation of EZLauncher may not have been successful. Please un-plug the EZLauncher from your Windwos PC and reconnect again. Wait for the EZLauncher to install, then try again.
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If I have an EZCast Pro Dongle, can I use the EZLauncher with the dongle?
No, EZLauncher is designed for EZCast Pro Box for better casting experience. It's only compatible with EZCast Pro Box.
Shopping
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Where to buy EZCast
You may purchase EZCast products from e-commerce site below: (1) https://shopping.ezcast.com/
User accounts
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Did not receive the confirmation email and cannot log in
The confirmation email may be incorrrectly identified as spam, please check your spam folder. If you still have trouble logging in, please send your acount name to support@ezcast.com for help.
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How to delete an EZCast Pro user register account
Currently, we do not provide any option for our users to delete their EZCast Pro user register account through our EZCast Pro app. Your account can only be removed by our internal staff. If you want to delete your account, please email us, at support@ezcast.com, your account name and tell us the reason why you want to delete your account.
General issues
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Does EZCast Pro products support Powerpoint presentations?
Yes, please open the presentation and mirror the mobile screen with AirPlay Mirroring (for iOS and Mac) or EZCast Pro app (for Windows/Android).
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Download EZCast Pro app
Please follow the steps below to download the EZCast Pro app to your smart device: Scan the QR code on EZCast HDMI setup screen to download the EZCast Pro app iOS: Search "EZCast Pro” in app Store Android: Search or "EZCast Pro” in Goolge Play Store Mac, Windows, and other OS: Download from https://www.ezcast.com/app/ezcast/pro After installation, please connect to the Wi-Fi network of the EZCast dongle via instructions on the EZCast setup screen, and launch the EZCast Pro app on your device
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app overview
Once your EZCast Pro app is connected to the EZCast Pro device, you can begin to project wirelessly: Mirror: Turn on/off screen mirroring your device to TV Photo/Video/Music: View and play photos/videos/music stored locally in your smart device Camera: View your camera view point on TV in realtime Document: View files stored locally (excel/word/power point) Web: Surf the internet on TV Comment: Message feedback to EZCast Pro team EZChannel: Browse and play video files across multiple online platforms in one place Setting: Make changes to EZCast Pro device settings SplitScreen: (Host) control wireless presentation locations and status (connected or not) Preference: Set the connect smart phone/PC as preferred connection to EZCast Pro device Advanced: Advanced settings
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How do I open multiple web pages at the same time?
It's not available to open mutiple web pages at the same time for Windows/Mac at the moment.
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Why can't I mirror the sound to the TV?
For EZCast Pro/Mirror, it only captures the screen without sound due to limitations in Android. To mirror the sound to your TV, please use EZMirror instead.
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When streaming external music files
why EZCast Pro can only play one file at a time?"
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How to delete/edit favorite bookmarks?
Please log into your EZCast account on the app, then click on "Web". Tap and hold the bookmark that you want to delete/edit, for about 2s, then lift your finger. An edit icon and a delete icon will appear on the right of the bookmark. Please select "Delete"/"Edit" icons to remove/edit your bookmarks.
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I bought an EZCast Pro_xxxxxxxx, downloaded the EZCast app, and connected my device to the dongle. But could not discover dongle via this app.
EZCast app is not compatible with EZCast Pro dongles, please donwload EZCast Pro app instead.
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Does EZCast Pro products support external subtitles over DLNA?
No, DLNA doesn't support subtitle streaming at the moment.
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It sometimes shows "Device not connected" in the EZCast Pro app
Please discover and connect to the EZCast Pro dongle within the EZCast Pro app. Refer to Windows/Mac/iOS/Android setup user manual: https://www.ezcast.com/manual/ezcast/pro
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Connecting to Android and iOS smart phones
Please connect your phone to EZCast Pro products' Wi-Fi SSID network. Launch EZCast Pro app and click the "V" arrow down icon in the top right corner to discover EZCast Pro dongle. After the connection is successful, click on the menu icon in the top left corner to setup EZCast Pro products.
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How to use Miracode?
For macOS and Windows platform, please launch EZCast Pro app and select "DIRECT LINK", enter the Miracode and start mirroring. For iOS and Android, please launch EZCast Pro app, click "arrow down" icon, select "Direct Link" and enter the Miracode for mirroring.
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How to use Castcode?
Castcode is designed for mirroring. If the Castcode is enabled and shown on the TV screen, for host(Android/Mac/Windows), you can enter the Castcode for mirroring. Permission to share is controlled by the host. You can also enter the Castcode directly from EZCast Pro app by EZCast Pro app>Arrow Down>Direct Link.
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Advanced Setting
Close Menu: Close admin setting menu Link Status: Check the connected users Conference Control: Control the mirroring devices (move the mirroring location or disconnect mirroring devices) Device Management: Configure the device Network Management: Control the Internet connection, network IP and Wi-Fi channel Admin Setting: Control the main feature like Admin password, firmware upgrade or Wi-Fi Enterprise Reboot: Reboot EZCast Pro device About: Check device SSID, firmware version, IP address etc.
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How can I use EZKeep? When i click the option, nothing happened.
Please sign in to your EZCast account before using EZKeep.
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How to search for videos in EZChannel?
1. Click on the top right magnifying glass button. 2. Input the keywords you want to search for. 3. Our EZChannel platform will search videos across multiple popular video sites including YouTube, Dailymotion, Vimeo, Youku, facebook, and etc. Alternatively, you can use the "Browse" function at the bottom of the menu to browse through popular videos of the day from different platforms.
iOS
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"#Error Airplay Codec" message
Please upgrade the dongle's firmware to the late version for better compatibility.
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Can iOS mirroring appear full screen on TV?
iPad and iPhones have different aspect ratios compared to most TVs. EZCast Pro app fits the projected screen inside the display area while maintaining the original aspect ratio.
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Can I adjust the sound volume when mirroring?
Yes, adjust the volume levels using the volume buttons on your phone.
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Device not found on iOS EZCast Pro app.
Please go to your mobile Settings>Cellular Data>Enable EZCast Pro app to use Mobile data then retry. As a reminder, while connecting to the Wi-Fi, mirroring won't use your mobile data.
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Failure to connect to EZCast Pro SSID with the correct password
Please forget the SSID network in your smart phone’s Wi-Fi setting and reconnect to the dongle’s SSID again.
Windows
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How can I play the audio output from my PC and video on TV?
Due to the video decoding is on the dongle, it's not possible to separate the audio and video when mirroring.
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Why are the subtitles displayed incorrectly?
You may be using the wrong encoding for subtitles. Please switch the language setting of the dongle to be the same as your PC, or use Unicode subtitles.
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It crashes/freezes when using the app
Please try the portable version for better compatibility. Please refer to: https://www.ezcast.com/app/ezcast/pro/windows
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Why does the EZCast Pro app not install on Windows 7 starter version?
Windows 7 starter version does not contain a VGA driver, hence incompatible with EZCast app.
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How to connect to EZCast Pro with Windows?
Please connect to the Wi-Fi network from EZCast Pro in Windows and execute EZCast Pro application. Click on "SEARCH DONGLE" top right of the window to connect to the desired EZCast Pro device. Once sucessfully connected, name of the connected EZCast Pro device appears above "SEARCH DONGLE", then you can start using the functions in the application. If the connection with EZCast Pro device is not successful, "Device not connected" is shown.
macOS
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Why can I not install EZCast Pro app?
EZCast Pro app supports Mac 10.10+ only, please check your Mac version for compatibility.
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How to connect to EZCast Pro with macOS?
Please connect to the Wi-Fi network from EZCast Pro in Mac and execute EZCast Pro application. Click on "SEARCH DONGLE" top right of the window to connect to the desired EZCast Pro device. Once sucessfully connected, name of the connected EZCast Pro device appears above "SEARCH DONGLE", then you can start using the functions in the application. If the connection with EZCast Pro device is not successful, "Device not connected" is shown.
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How do I use Extend function in EZCast app with MacOS 10.15 and above?
The latest update of macOS 10.15 is incompatible with the screen Extend function within EZCast app. Workaround: use AirPlay to screen mirror your Mac screen to EZCast device, then select "Use as Separate Screen" to make the EZCast device an extended screen, as shown below.
- General issues
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